Policy Overview

We protect your information and help build trust on us.

Your privacy as our client is our topmost priority and we treat it as our own. Whatever personal information we collect is used only to make improvements in our customer services, and we acknowledge that the maintenance and use of our clients' information is our responsibility. Under no circumstances is our client’s personal information rented or sold. It is imperative for our clients to read the following policy as it describes how our client’s personal information which is collected by us is used, our purpose behind its collection, how we use it and the choices you can make regarding your information.

What We Collect

The information we collect from you as our client generally comprises of your name, e-mail, mailing address and phone number, which is necessary when ordering or while saving the information with our company. Your email address(es) or mailing address(es) which we receive through our mailing system may also be used for responding to comments, queries etc.

If our clients make online purchases or state their preferences regarding which of our services were used are also on our company records.

How We Use It

Your information serves multiple purposes within our company for your benefit. For example, the information you share makes it easier for us to process your order and understand your requirements via e-mail. Not only this, after our business transaction is complete, our customer services department may also get in touch with you via phone or e-mail for feedback.

As a client, you might also receive updates regarding our site and services which may include a newsletter and information on promotions. In addition, we may also use the information about your interests and purchases to help our company improve our site design and your purchasing experience.

Communication Consent

By providing your contact details, you consent to receive communications via email and SMS from TheWebFactory regarding your orders, promotional offers, and other relevant updates. We value your privacy, and your information will be used strictly in accordance with our privacy policy. You may unsubscribe or opt-out at any time by following the instructions provided in any email or SMS we send.

No Newsletter? No Problem!

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at (info@thewebfactory.us).

How Our Social Media & Widgets Work

If you happen to visit our website, you’ll be sure to notice our social media features, such as the “Facebook like” button, including widgets such as the “share this” button or other interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Third Party Sharing

Under no circumstances will your private and confidential information be sold to third parties, neither will it be released to third parties unless as described in this policy.

Our company uses credit card processing companies to bill you for services. These companies do not retain, share, store or use personally identifiable information for any other purposes. Live Person is also used in order to provide live customer support chat on our website. These companies are authorized to use your personal information only as necessary to provide these services to us.

Personal Information Security

Our client’s information is secure as it is protected during transmission by the use of the Secure Sockets Layer (SSL) Software which encrypts the information added by the client. Our company follows generally accepted industry standards to protect our client’s personal information, both during transmission and once we receive it. Let it be known that no method of transmission over the Internet, or of electronic storage is 100% secure, however. Therefore, while we constantly try our best to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can send email us at (info@thewebfactory.us).

Access of Registered Accounts

Registered accounts can be accessed by our clients by simply signing in on our homepage. Once signed in, you as our client have access to your previous lists and information that you have already submitted to the website. You will also be able to update your information once you have logged in to your accounts by clicking “My Account”.

Changing & Deleting/Unsubscribing Accounts

In order to cancel your subscription, an email is required to request the cancellation of your subscription or to have your personal information deleted. This way you shall no longer receive emails or any other communication relating to any online order you might have placed at the site. We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How Cookies Work

Alphanumeric identifiers which are transferred to the clients' hard drives through their web browsers are known as cookies. This enables our systems to recognize the clients' browsers and storage of items in their Shopping Carts during visits. Cookies allow you to take full advantage of the top features at our site, and our company's personal recommendation is that the client leaves them to be accepted. However, if you wish to prevent the browser from accepting new cookies, to have the browser notify the user when a cookie is received, or to disable cookies altogether, the Help portion of the toolbar on most browsers will explain how to prevent it. Second, we keep track of your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to gather broad demographic information about you, such as your location and your Internet service provider. We may also collect combined information on how our users are utilizing the site. This might include information regarding traffic patterns through the site and search queries. No IP address/log file information is tied to Personally Identifiable Information (PII). Third, we log browser types, access times, URLs from which visitors came to our site and URLs viewed by visitors while on our site. Except as otherwise stated in this Privacy Policy, we do not provide this information to third parties, except in combined form. The use of cookies by our partners, affiliates, tracking utility company, and service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site.

Clear Gifs (Web Beacons/Web Bugs)

A software technology called Web Beacons/Web Bugs are clear Gifs that help us better manage content on our site by informing us what content is effective. Clear Gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear Gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear Gifs to our customers' personally identifiable information.

Testimonials

With your consent we may post your testimonial along with your name. If you want your testimonial removed, please contact us.
Links to Other Websites
Our site includes links to other websites whose privacy practices may differ from our own. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Changes in Privacy Policy Notifications

If we decide to change our privacy policy, you won’t be left in the dark! We will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage before the change takes effect.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Questions

If you have any questions regarding our Privacy Policy or our use of your information, email us on (info@thewebfactory.us)